FAQ’s ||| Training Videos
FAQ’s ||| Training Videos
Make a Referral to AbleTo
Help your members improve their mental wellbeing.
Follow the steps below to refer easily.
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Training Videos
AbleTo Overview
Learn how AbleTo’s virtual mental health care helps people feel and stay better.
Care Coordination Platform
Streamline care with efficient referral tracking and scheduling.
Referral Scheduling Tool
Refer easily with quick appointment scheduling.
FAQs
Thank you for choosing AbleTo as the provider of mental health care for your members. Below, you’ll find answers to some of the most common questions about making referrals to our services.
If you can’t find the answer you’re looking for, don’t worry! We’re here to assist you. Please email us at clinical-integration@ableto.com for further support.
- Navigate to ableto.com/Refer.
- Select the company & team you work for. Click Submit
- Follow the prompts to enter in your referral information
- All members you refer to AbleTo must have a valid email address
Direct scheduling allows the individual you have referred to have an Initial Consultation scheduled with an AbleTo therapist at a set date and time. This is the primary path to effectively connect them to behavioral health care with AbleTo.
If direct scheduling is not used and the referrer chooses AbleTo to outreach instead,, our Engagement Center will reach out within 48 business hours. We will make up to six outreach attempts. If you have questions about a referral you’ve made, you can contact us at clinical-integration@ableto.com
Good Fit:
- Ability and desire to engage in telehealth services
- Is struggling with signs of depression, anxiety or stress
- Has challenges coping with a recent life event
- Has a new medical diagnosis or difficulty managing a medical condition
- Is seeking therapy or support
- Individual or dependent with active insurance coverage
- Age 18 or older
- A valid email address
AbleTo is Not a Good Fit:
- Actively suicidal/imminent risk of harm to self or others
- In the past six months:
○ Psychiatric hospitalization
○ Suicide attempt
○ Unmanaged Bipolar disorder - Unsafe home setting (e.g. interpersonal violence)
- Severe neurocognitive impairment
- Severe and active substance use
- A diagnosis of Schizophrenia, psychosis, delusional disorder
We recognize that member circumstances may change or new information becomes available from when the original referral was placed. If at any time during treatment your member is no longer a good fit for our program, we will assist the member in getting connected to local resources or refer them back to you.
Yes! When making your referral, please note the requested language in the “Reason for Referral”. If one of our providers does not speak your member’s preferred language, we can have a translator present.
Participants can reschedule their appointment from their welcome email or participant portal. If phone is preferred, our Service Center can be reached at 1-866-287-1802 (TTY: 711) between 9 am – 8 pm EST – Monday to Friday.
Questions? Contact us at clinical-integration@ableto.com
Therapy services for new patients are currently unavailable in Alaska, Georgia, Kansas, North Dakota, and West Virginia.
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If you are in need of emergency emotional assistance, call or text the 988 Suicide and Crisis Lifeline at 988 or use Lifeline Chat for 24/7 free and confidential support. Click here for additional resources.